Revision to Nest x Yale Lock Troubleshooting
| === No Internet Connection === | |
| - | If your [link|http://example.com|Nest X Yale Lock |
| + | If your [link|http://example.com|Nest X Yale Lock] is failing to connect to the app make sure that both the Connect/Guard and the phone that you are using are connected to the same wifi network. |
| === Lock isn't Awake === | |
| - | The keypad light should be illuminated during setup, if it's not, press the Yale button to wake it up |
| + | The keypad light should be illuminated during setup, if it's not, press the Yale button to [link|http://example.com/|wake it up|new_window=true] |
| === Incorrect App Installation === | |
| - | You may possibly have the wrong app installed to connect the device. The [link|http://example.com|Nest app |
| + | You may possibly have the wrong app installed to connect the device. The [link|http://example.com|Nest app] has a blue background with a white home in front of it. |
| == Device Has A Low Battery Icon == | |
| === Low Battery === | |
| - | If your [link|http://example.com|Nest X Yale Lock |
| + | If your [link|http://example.com|Nest X Yale Lock] is showing a low battery icon then make sure to [link|http://example.com|pop the top] of the lock and replace the 4 AA batteries the device needs. |
| === Incorrect Battery Placement === | |
| === Low Battery === | |
| - | The most common reason for the [link|http://example.com|Nest X Yale lock |
| + | The most common reason for the [link|http://example.com|Nest X Yale lock] to completely lock is that the batteries are dead, so [link|http://example.com|open the top] of the lock and replace the batteries. |
| === Keypad Reset === | |
| - | If your [link|http://example.com|Nest X Yale Lock |
| + | If your [link|http://example.com|Nest X Yale Lock] is not unlocking after replacing the batteries, then you should try to reset the keypad. The first is to open the Yale App and head to the keypad settings. Then you press the “disconnect the keypad” button. Once you have done that you will be sent a 4-digit code and you will input that code into the keypad, and it will reset it. |
| === Jammed Deadbolt === | |
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