Revision to Nest x Yale Lock Troubleshooting
| === No Internet Connection === | |
| - | If your |
| + | If your Nest X Yale Lock is failing to connect to the app make sure that both the Connect/Guard and the phone that you are using are connected to the same wifi network. |
| === Lock isn't Awake === | |
| - | The keypad light should be illuminated during setup, if it's not, press the Yale button to |
| + | The keypad light should be illuminated during setup, if it's not, press the Yale button to wake it up |
| === Incorrect App Installation === | |
| - | You may possibly have the wrong app installed to connect the device. The [link| |
| + | You may possibly have the wrong app installed to connect the device. The [link|https://play-lh.googleusercontent.com/s5GouLUXk_86K6_eZ9th1Fq_o2_Qx-PE9QVD9-6tfpJvxS31exdCUS3qO5kFXT-fog|Nest app] has a blue background with a white home in front of it. |
| == Device Has A Low Battery Icon == | |
| === Low Battery === | |
| - | If your |
| + | If your Nest X Yale Lock is showing a low battery icon then make sure to [guide|155122|pop the top|new_window=true] of the lock and replace the 4 AA batteries the device needs. |
| === Incorrect Battery Placement === | |
| - | [ |
| + | [guide|155122|Reopen the top of the lock] and make sure that the batteries are aligned with the + and - inside the device with your batteries. If still does not work check if you have the right batteries. The batteries needed for this device are 4 [link|https://www.amazon.com/Duracell-CopperTop-Batteries-all-purpose-household/dp/B000IZQO7U/ref=sr_1_8_mod_primary_new?keywords=aa+battery&qid=1667247099&qu=eyJxc2MiOiI0LjU0IiwicXNhIjoiNC4zNyIsInFzcCI6IjQuMzIifQ%3D%3D&sbo=RZvfv%2F%2FHxDF%2BO5021pAnSA%3D%3D&sprefix=AA+bat%2Caps%2C175&sr=8-8|AA batteries|new_window=true]. |
| === Defective Battery === | |
| - | If batteries are inside the device but the low battery icon still appears on the app and the device then the batteries may be defective. You may need to purchase or use new batteries and [ |
| + | If batteries are inside the device but the low battery icon still appears on the app and the device then the batteries may be defective. You may need to purchase or use new batteries and [guide|155122|reopen the top of the lock|new_window=true] to replace it. |
| === No Rechargeable Battery === | |
| - | Make sure that you are not using rechargeable batteries and instead using the correct [link|http://example.com|AA batteries] and then [ |
| + | Make sure that you are not using rechargeable batteries and instead using the correct [link|http://example.com|AA batteries] and then [guide|155122|reopen the top of the lock|new_window=true] to replace it. |
| == Touchpad Is Unresponsive == | |
| === Low Battery === | |
| - | Check if there is a low-battery icon or on the Nest app if your lock is low on battery if so replace the batteries [ |
| + | Check if there is a low-battery icon or on the Nest app if your lock is low on battery if so replace the batteries [guide|155122|inside the top of the lock|new_window=true]. |
| === Screen Malfunction === | |
| === Low Battery === | |
| - | The most common reason for the |
| + | The most common reason for the Nest X Yale lock to completely lock is that the batteries are dead, so [guide|155122|open the top|new_window=true] of the lock and replace the batteries. |
| === Keypad Reset === | |
| - | If your |
| + | If your Nest X Yale Lock is not unlocking after replacing the batteries, then you should try to reset the keypad. The first is to open the Yale App and head to the keypad settings. Then you press the “disconnect the keypad” button. Once you have done that you will be sent a 4-digit code and you will input that code into the keypad, and it will reset it. |
| === Jammed Deadbolt === | |
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