Revision to Nest x Yale Lock Troubleshooting
| === Incorrect App Installation === | |
| - | You may possibly have the wrong app installed to connect the device. The [link|https://play-lh.googleusercontent.com/s5GouLUXk_86K6_eZ9th1Fq_o2_Qx-PE9QVD9-6tfpJvxS31exdCUS3qO5kFXT-fog|Nest app] has a blue background with a white home in front of it. |
| + | You may possibly have the wrong app installed to connect the device. The [link|https://play-lh.googleusercontent.com/s5GouLUXk_86K6_eZ9th1Fq_o2_Qx-PE9QVD9-6tfpJvxS31exdCUS3qO5kFXT-fog|Nest app|new_window=true] has a blue background with a white home in front of it. |
| == Device Has A Low Battery Icon == | |
| === Incorrect Battery Placement === | |
| - | [guide|155122|Reopen the top of the lock] and make sure that the batteries are aligned with the + and - inside the device with your batteries. If still does not work check if you have the right batteries. The batteries needed for this device are 4 [link|https://www.amazon.com/Duracell-CopperTop-Batteries-all-purpose-household/dp/B000IZQO7U/ref=sr_1_8_mod_primary_new?keywords=aa+battery&qid=1667247099&qu=eyJxc2MiOiI0LjU0IiwicXNhIjoiNC4zNyIsInFzcCI6IjQuMzIifQ%3D%3D&sbo=RZvfv%2F%2FHxDF%2BO5021pAnSA%3D%3D&sprefix=AA+bat%2Caps%2C175&sr=8-8|AA batteries |
| + | [guide|155122|Reopen the top of the lock] and make sure that the batteries are aligned with the + and - inside the device with your batteries. If still does not work check if you have the right batteries. The batteries needed for this device are 4 [link|https://www.amazon.com/Duracell-CopperTop-Batteries-all-purpose-household/dp/B000IZQO7U/ref=sr_1_8_mod_primary_new?keywords=aa+battery&qid=1667247099&qu=eyJxc2MiOiI0LjU0IiwicXNhIjoiNC4zNyIsInFzcCI6IjQuMzIifQ%3D%3D&sbo=RZvfv%2F%2FHxDF%2BO5021pAnSA%3D%3D&sprefix=AA+bat%2Caps%2C175&sr=8-8|AA batteries]. |
| === Defective Battery === | |
| === Screen Malfunction === | |
| - | After replacing a new battery, check if the touchpad is working. If it's not responsive, but the led light is still on, you might have a screen malfunction that needs to [ |
| + | After replacing a new battery, check if the touchpad is working. If it's not responsive, but the led light is still on, you might have a screen malfunction that needs to [guide|155123|replace the screen.|new_window=true] |
| === Motherboard Malfunction === | |
| - | After replacing a new battery, check if the touchpad is working. If it's not responsive, and the led light is off or the lock signaling error, you might have a motherboard malfunction that [ |
| + | After replacing a new battery, check if the touchpad is working. If it's not responsive, and the led light is off or the lock signaling error, you might have a motherboard malfunction that [guide|155562|needs to replace the motherboard.|new_window=true] |
| == Nest X Yale Lock Completely Locks The Door And Error Appears == | |
| === Audio is Jacked === | |
| - | Another reason that you can not hear any audio from the lock could be that it is jacked. To check if it is jacked with possible dust or other stuff [ |
| + | Another reason that you can not hear any audio from the lock could be that it is jacked. To check if it is jacked with possible dust or other stuff [guide|155118|open the lock.|new_window=true] Then check if anything could possibly be blocking the speaker and clean it. |
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