Revision to Nest x Yale Lock Troubleshooting
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| [title|Nest x Yale Lock Troubleshooting] | |
| === No Internet Connection === | |
| - | If your Nest X Yale Lock is failing to connect to the app make sure that both the Connect/Guard and the phone that you are using are connected to the same |
| + | If your Nest X Yale Lock is failing to connect to the app, make sure that both the Connect/Guard and the phone that you are using are connected to the same Wi-Fi network. |
| === Lock isn't Awake === | |
| - | The keypad light should be illuminated during setup |
| + | The keypad light should be illuminated during setup. If it's not, press the Yale button to wake it up. |
| === Incorrect App Installation === | |
| - | You may possibly have the wrong app installed to connect the device. The [link|https://play-lh.googleusercontent.com/s5GouLUXk_86K6_eZ9th1Fq_o2_Qx-PE9QVD9-6tfpJvxS31exdCUS3qO5kFXT-fog|Nest app |
| + | You may possibly have the wrong app installed to connect the device. The [link|https://play-lh.googleusercontent.com/s5GouLUXk_86K6_eZ9th1Fq_o2_Qx-PE9QVD9-6tfpJvxS31exdCUS3qO5kFXT-fog|Nest app] has a blue background with a white home in front of it. |
| == Device Has A Low Battery Icon == | |
| === Low Battery === | |
| - | If your Nest X Yale Lock is showing a low battery icon then make sure to [guide|155122|pop the top|new_window=true] of the lock and replace the 4 AA batteries the device needs. |
| + | If your Nest X Yale Lock is showing a low battery icon, then make sure to [guide|155122|pop the top|new_window=true] of the lock and replace the 4 AA batteries the device needs. |
| === Incorrect Battery Placement === | |
| - | [guide|155122|Reopen the top of the lock] and make sure that the batteries are aligned with the + and - inside the device with your batteries. If still does not work check if you have the right batteries. The batteries needed for this device are 4 [link|https://www.amazon.com/Duracell- |
| + | [guide|155122|Reopen the top of the lock] and make sure that the batteries are aligned with the + and - inside the device with your batteries. If still does not work check if you have the right batteries. The batteries needed for this device are 4 [link|https://www.amazon.com/Duracell-Rechargeable-AA-Batteries-Count/dp/B00007ISWA/ref=sr_1_9?crid=2E5K98HNZWU12&keywords=aa+battery+rechargeable&qid=1672178696&sprefix=aa+battery+recharga%2Caps%2C268&sr=8-9|AA batteries]. |
| === Defective Battery === | |
| If batteries are inside the device but the low battery icon still appears on the app and the device then the batteries may be defective. You may need to purchase or use new batteries and [guide|155122|reopen the top of the lock|new_window=true] to replace it. | |
| - | |
| - | === No Rechargeable Battery === |
| - | |
| - | Make sure that you are not using rechargeable batteries and instead using the correct [link|http://example.com|AA batteries] and then [guide|155122|reopen the top of the lock|new_window=true] to replace it. |
| == Touchpad Is Unresponsive == | |
| === Motherboard Malfunction === | |
| - | After replacing a new battery, check if the touchpad is working. If it's not responsive, and the led light is off or the lock signaling error, you might have a motherboard malfunction that [guide|155562|needs to replace the motherboard.|new_window=true] |
| + | After replacing a new battery, check if the touchpad is working. If it's not responsive, and the led light is off or the lock signaling error, you might have a motherboard malfunction that [guide|155562|needs to replace the motherboard.|new_window=true]. |
| == Nest X Yale Lock Completely Locks The Door And Error Appears == | |
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