Revision to Roku 2 Troubleshooting
| [toc] | |
| - | == No Picture== |
| + | == No Picture == |
| - | |
| + | '' I plugged my Roku 2 into the TV but no picture comes on. '' |
| - | ===Check plugs=== |
| + | === TV input === |
| + | |
| + | Ensure the TV input is the same as the input to the TV connection. |
| + | |
| + | === Check plugs === |
| Check that the output plug is correctly connected to the Roku 2 output. Then check the input plug is correctly connected to the TV. | |
| - | ===TV input=== |
| - | |
| - | Ensure the TV input is the same as the input to the TV connection. |
| - | |
| - | ===No power=== |
| + | === No power === |
| Ensure the power cord is connected to the Roku 2 device. Then check the power cord is connected to an outlet. | |
| - | ===No internet=== |
| + | === No internet === |
| Check for a proper WiFi signal. | |
| - | ===A/V port broken=== |
| + | === A/V port broken === |
| Unplug the Roku 2 device from power. Remove screws from the bottom of the device. Carefully open the device. Check for black burn marks and loose wiring around A/V ports. If A/V ports burned, then replace wiring and A/V port. If wires are found unattached or loose , tighten wiring. | |
| - | ==No Sound== |
| + | == No Sound == |
| - | |
| + | '' I can't hear any sound from the TV while watching the shows. '' |
| - | ===Check plugs=== |
| + | === Check TV sound === |
| + | |
| + | Check the mute is not on. If the mute is not on, then check the sound options on your TV. |
| + | |
| + | === Check plugs === |
| Ensure plugs are firmly connected to the TV and the Roku 2 device. After checking connections check for fraying of any cables. If cables are frayed replace cables. | |
| - | ===Check TV sound=== |
| - | |
| - | Check the mute is not on. If the mute is not on, then check the sound options on your TV. |
| - | |
| - | ===A/V port broken=== |
| + | === A/V port broken === |
| Unplug the Roku 2 device from power. Remove screws from the bottom of the device. Carefully open the device. Check for black burn marks and loose wiring around A/V ports. If A/V ports burned, then replace wiring and A/V port. If wires are found unattached or loose , tighten wiring. | |
| - | ===Check internet=== |
| + | === Check internet === |
| Ensure the Roku 2 device is receiving a proper WiFi signal. | |
| - | == |
| + | == No Power == |
| - | |
| + | '' My Roku 2 device won't turn on. '' |
| - | ===Object in the way=== |
| + | === Check power cord === |
| + | |
| + | Ensure the power cord is firmly plugged to the Roku 2 device and the wall outlet. If the device fails to turn on plug the device into a different outlet. After changing outlets and the device doesn't turn on check the power cord for fraying and replace the power cord. |
| + | |
| + | === The power port is damaged === |
| + | |
| + | Unplug the device from power. Remove screws and open the Roku 2 device. Check for any black burn marks and loose wiring. If wires are loose or unattached then tighten wiring. If the power port is burned then replace the power port and wiring. |
| + | |
| + | == No internet == |
| + | |
| + | '' My Roku 2 device won't connect to internet. '' |
| + | |
| + | === Check wireless router === |
| + | |
| + | Ensure other devices can get a WiFi signal, if not then reboot the WiFi router. |
| + | |
| + | == Remote Not Working == |
| + | |
| + | '' Buttons on my remote don't work '' |
| + | |
| + | === Object in the way === |
| Remove any objects that are in front of the Roku 2 device blocking signal. | |
| - | ===Low batteries=== |
| - | |
| - | Replace the batteries to the remote. |
| - | |
| - | ===Remote range=== |
| + | === Remote range === |
| Move the remote closer to the Roku 2 device. | |
| - | == |
| + | === Low batteries === |
| - | "My Roku 2 device won't turn on." |
| - | |
| - | ===Check power cord=== |
| - | |
| - | Ensure the power cord is firmly plugged to the Roku 2 device and the wall outlet. If the device fails to turn on plug the device into a different outlet. After changing outlets and the device doesn't turn on check the power cord for fraying and replace the power cord. |
| - | |
| - | ===The power port is damaged=== |
| - | |
| - | Unplug the device from power. Remove screws and open the Roku 2 device. Check for any black burn marks and loose wiring. If wires are loose or unattached then tighten wiring. If the power port is burned then replace the power port and wiring. |
| - | |
| - | ==No internet== |
| - | |
| - | "My Roku 2 device won't connect to internet." |
| - | |
| - | ===Check wireless router=== |
| - | |
| - | Ensure other devices can get a WiFi signal, if not then reboot the WiFi router. |
| + | Replace the batteries to the remote. |
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