Revision to iPhone Frozen Screen
| - | We've all been there. You're in the middle of doing something important—writing an urgent e-mail, digging for a specific photo or eyeballs deep in research. But your phone locks up. In a fit of desperation you start mashing your fingers on the screen |
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| + | We've all been there. You're in the middle of doing something important—writing an urgent e-mail, digging for a specific photo or eyeballs deep in research. But your phone locks up. In a fit of desperation you start mashing your fingers on the screen—to no avail. More than likely your in for a quick fix. |
| - | If your phone is frozen on the Apple logo, head over to the [[iPhone Stuck on Apple Logo|Stuck on Apple Logo|new_window=true]] |
| + | If your phone is frozen on the Apple logo, head over to the [[iPhone Stuck on Apple Logo|Stuck on Apple Logo|new_window=true]] for more pointed fixes. |
| - | == |
| + | == The Basics == |
| - | Before undertaking any of the more time consuming solutions below, these are a few fundamentals to give a |
| + | Before undertaking any of the more time consuming solutions below, these are a few fundamentals to give a try. |
| - | * Perform a force restart. This could clear any minor software hiccups and is the most common fix for this issue. |
| - | * Plug your phone in and be patient. It may be there is a particularly heavy task the phone is cranking through, forcing everything else to slow to a crawl. |
| - | * If the issue is only occurring in a single app, close that app, check it for updates, or reinstall it to try and resolve the issue. |
| - | * Verify the issue is that the phone is frozen. A non-functional touch screen can be easily mistaken for a frozen device.. |
| - | ** If the phone is frozen, volume or lock buttons may not work, time will not advance, and the battery would not indicate it is charging when plugged in. If it seems like the phone is otherwise functional, check out the [[iPhone Touch Screen Not Working|iPhone Touch Screen Not Working|new_window=true]] page instead. |
| + | * ***Perform [link|https://www.ifixit.com/Search?doctype=guide&query=iphone%20force%20restart|a force restart].*** This is also useful if your iPhone is stuck shutting down. |
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| + | [image|3473002] |
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| + | * ***Connect your phone to power*** and be patient. Given enough time the issue may resolve itself. |
| + | * ***Close all applications***. Does the issue disappear? Reopen them one by one and see if the issue reappears. |
| + | |
| + | === Is Your Phone Actually Frozen? === |
| + | |
| + | There are a few ways of verifying your iPhone is frozen. Other issues manifest with similar symptoms, so this distinction may be important. |
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| + | * Do button presses have any effect? Try several. Volume up and down should have a visual indicator appear on screen. |
| + | * Is time advancing? This is especially relevant on the lock screen. |
| + | * Can your phone produce a noise or vibration response? (toggle the silent mode switch if your iPhone has one). |
| + | |
| + | If it seems like the phone is otherwise functional, based on your answers to these questions, check out the [[iPhone Touch Screen Not Working|iPhone Touch Screen Not Working|new_window=true]] page instead. |
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| [comment]solutions[/comment] | |
| - | == Storage |
| + | == Full Storage == |
| - | Getting warnings that your device is low on storage? |
| + | Getting warnings that your device is low on storage? Computerized devices also need some free space to operate properly. Think of it like your sock drawer. You can squish any number of additional pairs of socks in, but eventually your drawer will stop closing. We think you can see where this is going.... |
| - | * Try |
| - | * If this |
| + | * Try another [link|https://www.ifixit.com/Search?doctype=guide&query=iphone%20force%20restart|force restart]. Or a few even if it keeps getting stuck before you can unlock.. If you’re lucky, this may allow enough function to get in and clear out some of the 500 blurry pictures of your puppy chasing a paper bag around the yard. |
| + | * If this is unsucessful, ultimately you’re going to need to reset your device. Especially if you have gotten recent low storage warnings. If it’s not already in recovery mode, [guide|133851|you’ll need to get it there|new_window=true] and restore your device. |
| ** This may be the underlying fault if you have received errors 14, 78, or 1110 when processing an update in recovery mode. | |
| == Software Corruption or Conflict == | |
| - | During the course of using your phone, something in the ones and zeroes that makes it run might have been lost, or changed in a way that renders your device unusable. This is commonly a result of a botched update, an app |
| + | During the course of using your phone, something in the ones and zeroes that makes it run might have been lost, or changed in a way that renders your device unusable. This is commonly a result of a botched update, an app conflicting in functionality, or even a malicious piece of software. |
| To attempt to correct this, perform a reinstall of the operating system. If the phone is frozen, you'll likely need to [guide|133851|get it into recovery mode|new_window=true] to initiate this process. | |
| - | * Try |
| + | * Try the update first. |
| * If the update is unsuccessful, time to assess the state of your backups. If you're certain you have a recent backup, or are willing to sacrifice your data to regain use of your phone, proceed to restore. ***This will erase any data presently on your phone.*** | |
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