Revision to iPhone Frozen Screen
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| [title|iPhone Frozen Screen] | |
| + | [summary]Your iPhone is stuck on the same screen and will not respond. Your iPhone is frozen and won't turn off[/summary] |
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| + | We've all been there. You're in the middle of doing something important-writing an urgent e-mail, digging for a specific photo or eyeballs deep in research. But your phone locks up. In a fit of desperation you start mashing your fingers on the screen, shaking it and pressing any button you can to try and elicit a response. But nothing works. Luckily, there are much more effective things you can try to get yourself back up and running. |
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| + | If your phone is frozen on the Apple logo, head over to the [[iPhone Stuck on Apple Logo|Stuck on Apple Logo|new_window=true]] page which addresses that problem more specifically. |
| == First Steps == | |
| ** ***For iPhone 7 and 7 Plus:*** Press and hold the volume down and power buttons until the display goes black and the Apple logo reappears. | |
| ** ***For iPhone 6S and older:*** Press and hold the home and power buttons until the display goes black and the Apple logo reappears. | |
| - | * Plug your phone in and be patient. It may be there is a particularly heavy task the phone is cranking through |
| + | * Plug your phone in and be patient. It may be there is a particularly heavy task the phone is cranking through, forcing everything else to slow to a crawl. |
| * If the issue is only occurring in a single app, close that app, check it for updates, or reinstall it to try and resolve the issue | |
| - | * Verify the issue is that the phone is frozen. |
| - | ** If the phone is frozen, volume or lock buttons may not work, time will not advance, the battery would not indicate it is charging when plugged in. If it seems like the phone is otherwise functional, check out the [[iPhone Touch Screen Not Working|iPhone Touch Screen Not Working|new_window=true]] page instead. |
| + | * Verify the issue is that the phone is frozen. A non-functional touch screen can be easily mistaken for a frozen device.. |
| + | ** If the phone is frozen, volume or lock buttons may not work, time will not advance, and the battery would not indicate it is charging when plugged in. If it seems like the phone is otherwise functional, check out the [[iPhone Touch Screen Not Working|iPhone Touch Screen Not Working|new_window=true]] page instead. |
| == Storage Is Full == | |
| * Try update first. | |
| - | * If the update is unsuccessful, time to assess the state of your backups. If you're certain you have a recent backup, or are willing to sacrifice your data to regain use of your phone, proceed to restore. ***This will erase any data presently on your phone.*** |
| + | * If the update is unsuccessful, time to assess the state of your backups. If you're certain you have a recent backup, or are willing to sacrifice your data to regain use of your phone, proceed to restore. ***This will erase any data presently on your phone.*** |
| - | If the update or restore fails with an error message, document it. Now might be a good time to visit the [link|https://www.ifixit.com/Answers|Answers forum |
| + | If the update or restore fails with an error message, document it. Now might be a good time to visit the [link|https://www.ifixit.com/Answers|Answers forum], where you can get more personalized help. Be sure to mention the error message in your question! |
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