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| + | |
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| + | == First Steps == |
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| + | |
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| + | * Perform a force restart. This could clear any minor software hiccups and is the most common fix for this issue. |
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| + | ** ***For iPhone 8 and newer:*** Press and release the volume up button, then volume down, then press and hold the power button until the screen goes black and the Apple logo reappears. |
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| + | ** ***For iPhone 7 and 7 Plus:*** Press and hold the volume down and power buttons until the display goes black and the Apple logo reappears. |
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| + | ** ***For iPhone 6S and older:*** Press and hold the home and power buttons until the display goes black and the Apple logo reappears. |
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| + | * Plug your phone in and be patient. It may be there is a particularly heavy task the phone is cranking through which is forcing everything else to slow to a crawl. Giving it a source of power and time to get through this task is your best bet. |
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| + | * If the issue is only occurring in a single app, close that app, check it for updates, or reinstall it to try and resolve the issue |
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| + | * Verify the issue is that the phone is frozen. Frozen is commonly confused for the touch scree not working since they manifest similarly. |
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| + | ** If the phone is frozen, volume or lock buttons may not work, time will not advance, the battery would not indicate it is charging when plugged in. If it seems like the phone is otherwise functional, check out the [[iPhone Touch Screen Not Working|iPhone Touch Screen Not Working|new_window=true]] page instead. |
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| + | |
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| + | == Storage Is Full == |
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| + | |
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| + | Getting warnings that your device is low on storage? It’s easy to ignore, but computerized devices also need some free space to operate properly. Think of it like your sock drawer. You can squish any number of additional pairs of socks in, but eventually your drawer will stop closing. It’s possible your phone is in this “can no longer function as intended,” state. |
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| + | |
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| + | * Try the force restart steps outlined at the beginning of this page again. A few times even. If you’re lucky, this may allow enough function to get in and clear out some of the five hundred blurry pictures of your puppy chasing a paper bag around the yard. |
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| + | * If this doesn’t work, ultimately you’re going to need to reset your device. Especially if you have gotten recent low storage warnings. If it’s not already in recovery mode, [guide|133851|you’ll need to get it there|new_window=true] and restore your device. |
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| + | ** This may be the underlying fault if you have received errors 14, 78, or 1110 when processing a recovery mode update. |
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| + | |
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| + | == Software Corruption or Conflict == |
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| + | |
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| + | During the course of using your phone, something in the ones and zeroes that makes it run might have been lost, or changed in a way that renders your device unusable. This is commonly a result of a botched update, an app which conflicts with functionality, or even a malicious piece of software. |
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| + | |
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| + | To attempt to correct this, perform a reinstall of the operating system. If the phone is frozen, you'll likely need to [guide|133851|get it into recovery mode|new_window=true] to initiate this process. |
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| + | |
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| + | * Try update first. |
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| + | * If the update is unsuccessful, time to assess the state of your backups. If you're certain you have a recent backup, or are willing to sacrifice your data to regain use of your phone, proceed to restore. ***This will erase any data presently on your phone.*** If you would rather not erase the device, skip restore and try some of the [[iPhone Keeps Restarting#Section_Faulty_Charge_Port|hardware fixes below|new_window=true]] first. |
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| + | |
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| + | If the update or restore fails with an error message, document it. Now might be a good time to visit the [link|https://www.ifixit.com/Answers|Answers forum|new_window=true], where you can get more personalized help. Be sure to mention the error message in your question! |
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