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Memory Card Won’t Read
The printer displays an error message which says the memory card won’t read.
Memory Card Card
Ensure the file is on the memory card, then reinsert.
Memory Card Not Compatible
The HP Envy 5530 is compatible with Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), Secure Digital Extended Capacity (SDXC), or TransFlash MicroSD Card (adapter required). Check to make sure your memory card is one of these types then reinsert.
Memory Card Corrupt
Memory card may be unable to read if broken or defective. Try another memory card.
Paper Jam
Paper doesn’t come out of the printer.
Replace Paper and Reprint
Check if the paper tray slides are appropriately sized for the paper
Display Doesn’t Light Up
Printer Doesn’t turn on when the power button is pressed
Check If Printer Is Plugged In
Check rear of printer and make sure power cable is fully inserted.
Printer Not Printing
No paper comes out of the computer when prompted.
Check to see if Printer Is On
Check to see if the power is on. If it is, the power button will be illuminated.
Replace Ink Cartridges
Lift the innermost printer cover so you can see the ink cartridges. Locate the cartridge you want to replace. Flip the topmost tab up. Remove the ink cartridge and replace it with a new one.
Check Paper
Ensure printer paper is in place on the printer tray within the white guides. Also ensure you are using paper that is not larger than 8.25 inches wide by 11.75 inches tall.
Paper Does Not Feed
Paper does not go into printer when prompted.
Paper Incorrectly Lined Up
Ensure printer paper is in place on the printer tray within the white guides. Also ensure you are using paper that is not larger than 8.25 inches wide by 11.75 inches tall.
Paper Blocked
Lift the innermost printer cover so you can see the ink cartridges. Locate the roller cover. Push the two gray plastic tabs of the roller cover together and lift up. If you see any obstructions in the printing rollers, remove them, put the roller cover back in place and reprint.
26 Comments
Took apart rollers and cover and will not ho back together
Christine Carey - Reply
plugged in paper good ink good cleaned ink cartridges @ heads acts good just no ink ??
sggriffith - Reply
my display keeps telling me I have the wrong cartridges but they are #61 and I have been using them for a while. Now they are not working.
kdconklin - Reply
will not print pdf files documents
josoell - Reply
mine won't print pdf formatted documents either. paper and ink are okay. What's wrong with my machine?
Allen Lovell -