Kano Computer Kit Complete Troubleshooting

Difficulty powering on the device possibly due to incorrectly assembled power button or Raspberry Pi.

Once the Kano Computer Complete Kit is fully assembled there may be excess glue that was put on the module during assembly. Kano outlines that the assembler must remove the power board from the computer and to lightly twist the red power module to get rid of the excess glue. Then, reinstall the power board and press the power button to start. If it needs to be replaced, follow our Power Button Replacement Guide.

Properly reconnect the red split power cable from the battery to the power board. Then, reconnect the battery to the screen driver board. If this does not solve the problem, you might have to follow our Raspberry Pi Replacement Guide.

The speaker is not producing sound due to software or assembly issues.

In order to fix this issue the user would have to update the software. Start by removing the white dongle and inserting it into another computer such as a Windows or MAC. Then, install the software ‘Etcher’ which will fix this issue.

It is possible for incorrect assembly to cause the sound to not work. Go back through the assembly instructions and make sure you didn’t miss any steps.

The Kano Computer Kit shows the “No Signal” annunciator on the screen due to software issues.

In order to fix this issue the user would have to remove the white dongle and insert into another computer such as a Windows or MAC. Then, install the software ‘Etcher’ which will fix this issue.

Kano Computer Kit cannot connect to the correct WiFi channel.

Connect your computer to your router and to no more than 10 channels. The device works best at a network speed of 2.4GHz. If there are issues connecting to your network, contact your service provider for assistance.

Move the device closer to the router to get a stronger signal.

The Kano Computer has been taking a long time to load and/or continues to crash when ordinary tasks are being performed.

In order to fix this issue the user would have to update the software. Start by removing the white dongle and inserting it into another computer such as a Windows or MAC. Then, install the software ‘Etcher’ which will fix this issue.

If your Kano Computer continues to crash and is hot to the touch, make sure there is good airflow over the hot areas. If it continues to heat up and crash on you, make sure you have a fan blowing over it to keep it cool. If you continue to smell a burning smell, you can follow our Motherboard Replacement Guide.