Causes
If your headset is turned on and the sound is working, try ensuring that the power is on for the Bluetooth microphone.
- The Bluetooth connection button is on the right side of the headset, press and hold this button until the set lights up.
- Make sure you have the chip plugged into the device you are using.
Depending on what device you are connected to, try restarting your device and see if that helps the issue.
- Try restarting your device and disconnecting Bluetooth from the device.
- Another tip is to turn the headset itself off and then back on if you are experiencing connection problems
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