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Headphones will not play sound
Nothing comes out of the speakers when the device is connected to an audio player
Volume turned down
Check the volume levels on both the headphones and audio player. You can check volume on the headphone by pressing the plus button on the wire.
Connection is loose
Make sure the jacks are fully pushed in on both the headphones and audio player.
Headphones are muted
If the mute button on the side of the headphones is pressed, no sound will come out of the speakers.
Cord not working
Switch to the second cord that came with the headphones to see if it is a wire issue.
Headphones are deffective
Worst case Scenario. If none of the above options work, it is most likely a hardware issue.
Volume control will not work
When pressing the volume control button, the volume does not change.
Mute button is not pressed
Volume cannot change if mute button is pressed.
Ensure jacks are plugged in completely
Make sure the jacks are fully pushed in on both the headphones and audio player.
Ensure that volume is not at maximum value
Volume cannot be turned up when it is at maximum value.
Not compatible with audio device
The volume control button is only compatible with apple audio devices.
Hardware issue
If none of the above fixes work, there may be a hardware issue within the button itself.
Headphones will not close/open
The headphones will not open from a close position or will not close from an open position.
Object wedged in the hinge
An object could be lodged between the hinge, preventing it from opening or closing.
Headphones do not stay snapped in place
An object could be blocking the small groove inside the hinge that allows the headphones to snap into place.
Headphones will not close from extended position
Check to make there is no object blocking the path. If this does not work, there could be an internal problem with the headset.
Headphones will not rotate
The spring on the inside of the headphones could be damaged or jammed.
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