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Locked disc tray
The disk tray will not open, even when pressing eject.
- The eject button may be stuck.
- Listen to hear if the motor and gears are working correctly. The disk tray motor may be malfunctioning.
- Ensure the child lock feature is disabled.
- The Drive belt may need to be replaced
Power issues after 2 months or so
The tv the device is connected to may go into static or white noise.
- Check that the power source is plugged into the wall. If it is and the device will not power on still, it may be the outlet or you may need to replace the plug in the device.
- The motherboard may be malfunctioning and in need of replacement.
Will not recognize a disc
The device will not read the DVD entered into the tray.
- Check to make sure there are no scratches or smudges on the DVD.
- The [invalid guide link] rails may be dirty, not allowing the optical sensor to track correctly.
Audio does not play properly
The audio is skipping or going at a different rate than the video.
- Check that the television or stereo receiver is not set to a MUTE or SPEAKER OFF setting.
- any cables or plugs connected to the device may need to be replaced.
Film skips
The entire film is skipping.
- The optical sensor may need to be replaced or cleaned.
- Dust may be on the disc.
- If the issue only occurs with one disc, then the disc may be faulty.
- If the issue occurs with all discs, then service may be required.
- The [invalid guide link] may need to be replaced.
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