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Original post by: Ashley John

Title:

My screen is stuck at language setup screen.

Text:

Hi Team,

My Kindle was stuck all the time on home screen.

When I press power button it would popup option to restart, shutdown cancel however I was never able to select it.

Out of frustration I followed an article on Internet "Doing  Factory reset using computer"

I created File without extension Do_Factory_Restore transferred to kindle performed factory reset.

Now my screen is stuck at language setup page.

* I am unable to select get started 😑
* I tried pressing hardreset for 40sec no joy.
* I tried connecting kindle to computer it shows drive is not ready😓.
* I have put my self in helpless situation.

Device:

Kindle Paperwhite 3rd Generation

Status:

open