Fix Your Stuff Community Store

This iteration of Amazon's Kindle Paperwhite series was released on June 30, 2015. The Kindle Paperwhite 3rd Generation is a 6-inch, 300 PPI reading display tablet that is Wi-Fi capable. The designated model number is DP75SDI.

44 Questions View all

Options

My screen is stuck at language setup screen.

Hi Team,

My Kindle was stuck all the time on home screen.

When I press power button it would popup option to restart, shutdown cancel however I was never able to select it.

Out of frustration I followed an article on Internet "Doing Factory reset using computer"

I created File without extension Do_Factory_Restore transferred to kindle performed factory reset.

Now my screen is stuck at language setup page.

  • I am unable to select get started 😑
  • I tried pressing hardreset for 40sec no joy.
  • I tried connecting kindle to computer it shows drive is not ready😓.
  • I have put my self in helpless situation.
Answer this question I have this problem too

Is this a good question?

Yes No
Score 0

3 Comments:

Is the touch screen working? It could be a screen issue.

by

Touch works on limited area rest feels like screen Is dead

by

It’s possible half the screen is dead , most probable in-fact as it’s a strange screen to be stuck on. Have you dropped it any marks or damage on or around the screen? I’m weirdly convinced my below answer will fix this.

If your not confident you could always take it to a repair shop for second opinion/ repair.

by

Add a comment

2 Answers

Filter by:
Most Helpful Newest Oldest

Options

If you cannot do anything on the screen it is most likely a damaged digitiser. This can get damaged by a short fall or bump in the wrong place . Here’s a full guide and what to get.

Kindle Paperwhite 3rd Generation Screen/Display Touch Panel Replacement

Was this answer helpful?

Yes No
Score 0
Add a comment

Options

Try to turn off the screen using the power button and long-press it for a few seconds. If this doesn't work then try charging it for sometime. Restart your Kindle to resolve the frozen issue.

Was this answer helpful?

Yes No
Score 0
Add a comment

Add your answer

Ashley John will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 11

All Time: 38