Fix Your Stuff Community Store

Free Shipping on Domestic Orders $75+

The March 2015 update of Apple's 13" MacBook Pro Retina Display, model A1502, features fifth-generation Intel Core i5 and i7 processors and introduces the Force Touch trackpad.

1140 Questions View all | 37 Parts Shop

Options

Keyboard and trackpad not found

I have a macbook pro early 2015 edition. My device while logging in shows keyboard and trackpad not found. I have tried SMC reset, PRAM reset. I have got the cable changed and the service center had changed the topcase as well. Yet this issue has come up again for the 6th time in 2 years. The only key that works is the power key. Command and shift keys work only while booting but once the login screen shows up they do not work. I have even deleted the pList files. I somehow feel its not a hardware issue. What else can i try now?

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

I would start off by replacing the Trackpad ribbon cable. Often times the battery presses on the cable and over time breaks down. Here’s the needed part: MacBook Pro 13" Retina Trackpad Flex Cable, Early 2015 and here’s the IFIXIT guide you’ll need to follow MacBook Pro 13" Retina Display Early 2015 Trackpad Replacement Follow the steps till Step 7 then jump down to Step 17 to 20.

Was this answer helpful?

Yes No
Score 1

2 Comments:

The trackpad cable has been replaced twice by the people at the store but this problem has resurfaced :(

by

Then the battery likely needs replacing as it can blister pressing on the cables (both). Run CoconutBattery and paste a snapshot of the main window so we can see its condition

by

Add a comment

Add your answer

Ribhav Gaur will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 107