Why did My Book stop communicating with my computer?
The device lights up and I hear the disk spinning inside, however it is no longer detectable by the computer. The indicator light goes from blue to red. No longer going green. This device has no physical damages. It has been working perfectly for 7 years. I need to recover my data if it cannot be fixed. A million thanks for your help.
Is this a good question?
3 Comments
@reshodan If you plug it into a different computer does the other computer detect the HDD?
by [deleted]
Three possibilities:
1. Hardware failure in your drive. Some electrical component of your drive has given up the ghost. The fix here would be to remove the drive mechanism and install it in a third-party enclosure, then toss the original enclosure.
2. Drive failure. Just because the drive is spinning up doesn't mean that it's good. No real fix here except for professional data recovery and the purchase of a new drive.
3. The drive's firmware is corrupt. This is the most likely; My Drives are fairly notorious for being bricked by bad firmware. Numerous guides exist to revive them, though keep in mind you MAY lose your data in the process. Here's a guide (with links to other guides and resources) to get your started.
https://community.wd.com/t/guide-how-to-...
by Steve
Hi @reshodan ,
Check out the "bizarre" connection method as mentioned in the question in this link.
WD my passport ultra 2TB is not showing up on explorer.
Just a thought.
If it works back up your data while you have access ;-)
by jayeff