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Why is the screen not opening?

It makes the sound as if opening, there is the cursor but the screen remains grey.

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Hi,

If you have Win 10 installed, try starting the laptop in safe mode (start at Step.2).

If the display works in safe mode go to Troubleshoot > Advanced > Startup repair and follow the prompts.

In safe mode Windows loads its own generic hardware drivers so it may be that since it works in safe mode there is a problem with the display adapter drivers for the laptop.

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