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Why shark duo clean making loud noise?

I have got a shark duo vacuum cleaner which is 6 months old. It sharted making a loud noise when in use. I watched a few videos and cleaned it completely but still no luck. However, it seems the brush roller is the problem and noise becomes louder when I use it on the carpet setting. Does anyone have any idea what could be wrong?

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Of course it is still under warranty.

That being said, here are the repair guides on your model that might help:

Shark Flex DuoClean

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