Fix Your Stuff Community Store

Repair guides for Android cell phones manufactured by ALCATEL.

969 Questions View all

Options

Not charging at all? ALCATEL 3V

I've been charging my Alcatel 3V since 1:46 last night and its still at 0% I've looked up what to do but I'm not getting any answers

For some reason the phone is bent too, I keep my phone in my front pocket so it shouldn't really bend as much as it is, but I've also noticed that sometimes it overheats when it charges so assumed it's something wrong with the battery or the charging port

I have also noticed that I have gotten a new charger yesterday, it worked for About 30 minutes then it wouldn't.

For the record it IS charging, but nothing's going to the battery, it'll tell me that it's charging but it won't go up. I've noticed while it's on it works but it only slows down the rate at which the battery dies

Ex. Unplugged; my battery would drop to 70% (from 100%) in around an hour

Plugged; my battery would drop to 70% (again, from 100%) in about 2 hours

Although it on only rare occasions will charge

If you need any more information please let me know

Have an amazing day and stay safe during this outbreak ♥️

Answer this question I have this problem too

Is this a good question?

Yes No
Score 1
8 Comments

UPDATE: the phone will not turn on by the way, it's been absolutely dead since 1:46am, Monday March 23rd

by

My phone been charged for a whole week and it was not come on and it kept on getting hot and it will not come on and thank you

by

My Alcatel 3v won’t turn on .when I plug in the charger a white light come but the display won’t come up

by

How to fix it ???

by

My Alcatel 3v had been like this too and like when charging it sometimes the percentage of the battery will start dying even though it charging

by

Show 3 more comments

Add a comment

2 Answers

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

Hi @h_gxtt ,

Use a strong light and a magnifying glass to check if there is any lint or other obstructions in the charge port enclosure that may be preventing a good electrical connection.

Also check that all the pins are there (5) and that they are straight and parallel with each other and not bent or damaged.

If there is anything lodged in there do not use a metal pin or probe to get it out as you may damage the pins or cause an electrical problem in the phone. Use a vacuum cleaner to try and suck it out. If it still won’t budge, try using a sharpened wooden toothpick to gently pry it out.

If it appears to be OK then try the following:

Plug the charger cable into the phone but leave the other end of the charger cable unplugged. Firmly grab hold of the phone in one hand and then using the other hand, grab the inserted charger plug between the thumb and forefinger and gently, stress gently try to move the plug from side to side and up and down to see if any movement in the socket can be felt. If so the phone will have to be opened and the charge port checked to see if it is loose on the systemboard.

If that appears to be OK then I suggest that you replace the battery and check if the problem is still there or not.

Here’s a link to a video that shows how to dis-assemble the phone. It is useful as it shows the battery being removed which should be of some help.

Replacement batteries are available online. Just search for Alcatel 3V battery to get results for suppliers of the part.

Was this answer helpful?

Yes No
Score 3

6 Comments:

So I'm having same issue and it is lose and wiggles how do I change the port then please

by

Hi @bethwoolery2 ,

What is the model number of the phone?

by

I have the same problem with a 5032w. I dont want to break the auxiliary board removing it, and tips or cautions?

by

Ive worked on many phones and laptops. Specifically though im looking to remove the auxilliary board where the charger port is located. I cant seem to see how to separate it. My friend has 2 identical phones, i need to swap this board/port

by

I'm having the exact same problem. My fiance's phone stopped charging. After checking the battery I found the battery was fine. I cleaned the charging port with alcohol and a toothpick gently. Still, no charge so I had to order the USB port because a new auxiliary board is obsolete. Therefore, I have to take the old USB intercharging port off and solder a new one on. We both love the phone however, it has become one !&&* of a mission to try to get this charging port off and replace a new one. I will share this if you got your phone from metro PCS AKA T-Mobile. And you thought you were buying a new one chances are you did not. I found that my Android Alcatel 5032w was not only bought by me for $200 but, I found there were two other owners before me. and I'm sure that nothing was ever replaced before they sold a refurbished phone and said it was new. I wish good luck to all of you these phones can be a challenge.

by

Show 1 more comment

Add a comment

Options

@ todd.bart972 The 5032w has a separate board for the charging port. After opening the back, remove both black plastic covers. Then loosen the tape around the battery and pull the piece of tape with the green tab to remove the battery. Unplug the flex cables. The charging port board is glued down so you will need some heat to remove. Make sure to unhook the antenna and move it out of the way. The charging port boards are nowhere to be found so you'll need to repair the port.

Was this answer helpful?

Yes No
Score 2

3 Comments:

I bought the charging port do I really need flux to repair it or can I just use my heating gun and solder the new one in. I also have captains tape to cover the other components to protect them from the heat from my heat gun. But, is flux absolutely necessary. ? That's what I seen on a utube video. I don't know why I'd need it. Do you know if it's absolutely necessary ? Thanks and I'm looking forward to your answer

by

I have a question for you I'm trying to replace the charging port on the Android Alcatel 5032 there is a rubber strap over the charging port. how exactly am I supposed to get that rubber strap off of the charging port and what do I cover with kaptain's tape in order to protect all components? I know you said to move the antenna out of the way however, what is the little battery type looking circle right by the battery? Can you please help me I need help with this I'm confused and do not want to burn up somebody else's phone.

by

So if it's glued down how do I get the USB port to stay in ? Do you suggest a drop of solder?

by

Add a comment

Add your answer

Harry Russell will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 8

Past 30 Days: 31

All Time: 6,891