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Repair information and guides for the iPhone 8 that was released on September 22, 2017. Model: A1863, A1905

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iPhone 8 has power and turns on but the screen is black

Dropped my iphone 8 today, the screen went blank.

I tried a hard reset (volume up volume down and then pressed the on/off button) the apple logo did not appear the the screen is unresponsive.

Tried plugging into my MacBook and connected to iTunes. The iTunes recognised it had a problem then said restore or update…I went for update… then waited and waited…nothing happened. I disconnected the phone and tried again to connect to iTunes but now the phone is not seen by iTunes at all.

I have tested if it will receive calls and it does, but I cannot answer the calls. Lastly the screen does not respond to any touch.

Anybody’s thought please…online help elsewhere is like a bad rabbit hole of articles which haven’t shone any light on the issue.

Thanks in advance

James

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Your screen went black perhaps because the LCD cable has become dislodged from the logic board. In this situation, you need to change it.

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2 Comments:

@Bambi thank you, I thought this might be the case. I appreciate you reply.

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@Bambi so I just had the screen replaced, the repair guy was diligent and checked everything. He was bemused why the screen was not responding, after checking the internal components, there was no sign of damage and the connectors when checked all looked fine and were tested again. A mystery...thanks again for your advice. new screen is in and a two year warranty is applied. happy New Year!

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James will be eternally grateful.
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