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Released September 20, Apple's mainstream 2019 iPhone comes with a 6.1" LCD touchscreen, dual cameras, and six available colors. Successor to the iPhone XR.

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How to reset device without WiFi, won’t connect to Apple servers

My iPhone 11 suffered a very sharp slam that has rendered volume rockers, WiFi and Bluetooth useless (no Apple Pay either). Assuming this is a logic board issue because the WiFi is greyed out. That being said, cell service is still intact.

I’m trying to give the phone to a family member, but it won’t allow me to log out of my Apple account… it times out when connecting to Apple servers. Is there a way to reset the device without use of volume rockers? Maybe via connection to PC? Remembering that logging out is not an option…

Thanks!

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A few things I can think to try. If cellular still functions, I would just put a working SIM in it long enough to sign out of the iCloud account.

If no cellular, or still times out that way, you can try to reset via iTunes. Just plugging in normally, not even in recovery mode will still give a restore option, although these restores do more checks than a local reset initiated by the device would, so the lack of WiFi may make the reset fail.

As for signing out of your iCloud, this can be done from iCloud.com as well. Under the Find My option, you will need to remove the device from the account. You can even initiate a reset here as well, but again it will require some internet connectivity to do so, since the device will need a way to get the reset command.

Also, just as an aside. The lack of WiFi/Blutooth is almost definitely a board problem, and likely related to the drop. The iPhone 11 logic board is two boards sandwiched together. Nearly all of the RF communications components, including the WiFi chip are on the bottom board and a hard drop often causes a disconnection between the two boards. Fixable, but not necessary if the next person using it doesn't need WiFi.

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Popped in a prepaid sim and managed to get logged out — it wasn’t working without activation. Thanks for the response, these are all good suggestions

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Plug it into I-tunes and reset it from there.

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Thanks, but unfortunately iTunes tells me I need to log out of my device before it can perform a reset

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David C will be eternally grateful.
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