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Rewind on power cable

Our ‘pretty old’ Miele vacuum cleaner (its model C3 not the one above but I don’t know how add a model to the lookup table above) ratchet that rewinds the power cable when you press the RHS ‘comfort’ button stopped working a few days ago in that it wouldn’t lock when you pulled yards of cable out, just kept rewinding it back in. I’d done a ‘work around’ with a piece of wood to stop it. Now yesterday it pulled out a short way and has locked altogether and is just stuck. Looked on YouTube and was amazed to see how big the plastic wheel is inside that controls the power cable rewind function. At 74 with Rheumatoid Arthritis I don’t think I’m capable of taking the hoover apart to try and fix and no doubt Miele will want the price of 2 new vacuum cleaners to repair it! Other than use a long extension lead and carry it round the house I can’t think of anything better - any ideas please?

Dennis - Sheffield UK

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You have options; ask a friend familiar with appliance repairs on whether or not the retractable cord assembly is repairable, pay a repair shop or just pull the cord out completely and wedge against cord retraction. Manually coiling up the cord may be the best and cheapest answer.

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Thanks - much better than any of my attempts (this is the guy who’s wife asked him to buy her an Electric drill for Xmas - I have a lifetime ban on doing DIY or using Superglue!). Initially the only problem was the power lead wouldn’t stay and kept rewinding itself - my first solution was to pull the whole lead out, loop the last bit around a short piece of wood to stop it retracting. This has worked well until 2 days ago when the power lead pulled out about 4 feet and then decided to lock itself so it neither pulls out or retracts now! Not to be defeated I have one of those reel extension leads so I’ve plugged the Miele into that. My next project (unknown to my wife) is to find some way to make it so the extension lead drum can be mounted on something so it can be dragged along or even find a portable extension lead/drum that comes with castors already on.

I’m based in Sheffield (S11) - there is a Miele Showroom about ¹/₂ mile from my house!!

P.S. although totally inept in the DIY department I’m an Ordinary Member of The London Mathematical Society (2016)!!

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Perhaps a discussion with Miele nearby may persuade you into repair at reasonable cost. I bought a Nikon F3 and used it for several years, collecting some lenses along the way. It suddenly stopped metering. Bringing it to a local Nikon repair center, I was embarrassed to find that the batteries used to power the metering circuit simply died: service replaced them at no charge! I lost the eyepiece cover too and that was replaced at no charge. I wrote a letter of appreciation to Nikon about this service department to 'complain about terrible services'. I expected fees for these services but a smile was the only response. Miele may regard their products at the same level as Nikon does and handle each enquiry professionally.

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Just a comment for anyone scanning for another response to this situation in the future. Given the price of a replacement reel, I am planning on just using a clothes pin or two to grip the cord to keep it at a convenient length.

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Denny Tuckerman will be eternally grateful.
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