What is the model number of the laptop as shown on the information label on the bottom of the laptop?
Have you checked in Control Panel > Sound > Recording and Control Panel > Sound > Playback to see if the microphone and headphones are being detected and if so that they are selected as the default device?
Hi @ruepc,
What is the model number of the laptop as shown on the information label on the bottom of the laptop?
Have you checked in Control Panel > Sound > Recording and Control Panel > Sound > Playback to see if the microphone and headphones are being detected and if so that they are selected as the default device?
by jayeff