Why does my NEW Laptop keep Randomly restarting?
My new laptop likes to restart randomly. I get no errors when it does, when it's on the login it will randomly restart same as when I'm just surfing the web. Now when I am surfing the web, the laptop doesn't get hot. it's relatively cool. the only real times that it doesn't restart is when I am gaming (war thunder).
Device name MSI
Processor 12th Gen Intel(R) Core(TM) i7-12650H 2.70 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 22H2
Installed on 5/17/2023
Is this a good question?
Seems new enough that I would expect it is still under warranty. Have you considered having it checked by a dealer that's authorized to do warranty repairs?
by Jerry Wheeler
possible. But i cannot return it to amazon. wont let me. and idk if MSI will do repairs as its under warranty from them. one of the warranty invalidations is that it cannot be from a 3 party seller. I have also checked online and it came to about 3 or 4 solutions. 1. might be that the RAM is causing an issue. 2. it over heats.(i got a cooling dock incase it does). 3. something is wrong with the powercable or something with the battery. 4. bios update/revert ( i have no idea on how to mess with the bios. so i wouldn't mess with it).
by KaosEmeralds