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Loose flap around shoulder in Patagonia softshell

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My Patagonia Adze softshell has a loose flap at the bottom of the hood. It used to hide the hood adjustment cord, which now rubs against my shoulder. Is there a simple way to fix this at home? Or better request a repair from Patagonia?
I would also like to wash the jacket. Is it best to do this before or after fixing?

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