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Repair and troubleshooting help for the HP Elitebook 840 G2, a 14" laptop computer from HP.

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Why my laptop keeps shutting down despite having power in battery

I accidentally allowed foam cleaner to access the inside cover of my hp elite book 840 g2 and afterwards the battery has been behaving really awkwardly. every time i power it on without the AC adapter, it does not completely come on. it shuts down before completion of the power on process with a click sound . but whenever i use the adapter, there ain't such a problem. this happened immediately after exposure to the foam cleaner and has been the same ever since. i believe the motherboard is the one that was affected as it was close to the ventilation regions at the time of exposure. how should i go about this. please help.

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1 Answer

There are two options: the battery is faulted or the power conversion circuitry in your laptop is faulty. Batteries can develop faults where they work fine under light load, but a sudden or sustained heavy load can cause them to fail.

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If your laptop's battery or power adapter is faulty, it can cause unexpected shutdowns. Try to do this. Remove the battery from your laptop and only use the power adapter to see if the laptop still shuts down unexpectedly.

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