Finger print sensor not working

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HP EliteBook 840 G6

Repair and troubleshooting information for the HP EliteBook 840 G6, an HP laptop part of the HP EliteBook series. Released in May 2019.

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It says " we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint "

And i don't know how to fix it. Please help me.

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Helpful Harry @decadessen81812 Rep: 1.4k 3 · Answer 1 · 2024-08-18T16:51:10-07:00

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Hi,

Found a great YouTube video by “Techie Leopard” that has possible solutions for the issue that you are facing.

There’s 3 different options available one of which may work.

Hope this helps

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