1 FixHub won’t charge out of the box.
Just opened up my set I got as a gift. The iron works great but the hub won’t charge. I put it on a charger that reports draw and it just keeps cycling on an off at 0.1w. I also tried to connect it to my computer to see if the online tool worked but no luck. I have also tried 3 other usb c cables to no luck. I also took the unit apart and disconnected and reconnected the battery.
Guessing I may have a lemon but wanted to check here first…
Is this a good question?
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3 Comments
@justinm36946, Sorry about this. This is not the experience we want you to have. @jayeff is correct, please contact support@ifixit.com to get you back on track.
by Kris Rodriguez
@krisrodriguez Sounds good. I sent a message when I wrote this as well. Though I have not heard anything yet. What is the usual support turn around time?
by justinm
@justinm36946, we do our best to get back to you within 48 business hours. Please keep in mind that we're a small team so response times can vary from time to time. If you don't receive a response within that timeframe, you can reach out to me here in this thread, and I'll follow-up with the support team on the delay.
by Kris Rodriguez