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Post: Answer to "touchpad is stuck when sound is being played"
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amitk @nuuuuuu1

Rep: 1

Question

touchpad is stuck when sound is being played

Posted:

When playing any sound on my laptop (youtube, windows sounds etc..) my touchpad stops working till the sound stops.

while there's sound :

  • touchpad won't make the mouse move
  • touchpad buttons still works
  • usb mouse still works
  • I also have pointing stick in my laptop it also works and makes the mouse to move.

I have tried to check for driver updates, tried to look on the internet for similar issues but with no success.

any ideas ?

jayeff @jayeff

Rep: 497.3k

Answer

Posted:

Hi @nuuuuuu1 ,

According to this link to the Dell drivers for your laptop, your Audio drivers are out of date.

It doesn't matter what OS is installed (you didn't say) as the drivers are the same for Win 7 32- bit, 64-bit, Win 8.1 64-bit & Win 10 64-bit.

The Realtek High Definition Audio driver is Ver. 6 0 .1 .6122 .A08 Release date 27/07/2017 Updated 05.12.2017.

The Dell Touchpad driver is Ver.10.2207 .101 .108 .A00 Release date 06/03/2018 Updated 08/03/2018.

I suggest that you download the audio drivers and install them.

Alternatively use a USB mouse and uninstall both the audio and touchpad drivers and restart the laptop and let Windows "find" them and reinstall them and check how it works.