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iPhone constantly searching for carrier (no service)

Hi,

I dropped my iPhone, and now I get a "no service" message.

When the phone boots up (or after switching the airplane mode on and off) it finds the signal (at the weakest level)—but after 10 seconds, the signal is lost and the phone starts searching for the carrier again...

Everything else works normally (WiFi, etc.), and I can use it as a "Skype" phone, listen to music, and surf the web.

My OS is 3.1.2 (with 05.11.07 baseband).

I tried the following (without success):

  • Doing full restore with DFU mode on clean iTunes
  • Opening the iPhone and making sure no cables are loose
  • Switching off 3G

Does anyone have any advice? What else could I try?


Answer

If the SIM card is properly in it's place, then you should read the following:

Since the iPhone is getting a weak signal and loses the signal within a few seconds, I would say that there is a problem with the antenna area (connectors/antenna).

If full reception is available, but the iPhone loses the signal within 5 to 10 seconds, it would normally be a defective power amplifier or a broken antenna switch (most likely the switch would die first when a phone is dropped).

The "no service" message in those two cases is normal: the phone receives the signal but the BTS (Base Transceiver Station) does not receive a signal from the phone (something like a handshake). So it does not "lock" the "cell" to the phone and goes on; it simply doesn't see or hear the phone, and that is the short explanation for why you get the "no service" message.

But what now ?

If there is nothing to see from the dropping and the phone is still under warranty, go to Apple!

If not, open the phone and check the connector between the dock connector and the logic board: it may be slightly dislocated.

You wrote that you checked the connections. This could mean that the antenna is defective, but check the connections again. Checking is better than buying a new part ;-)

Here is the guide for the dock connector.