I just ran into trouble with Samsung Washer. I noticed the washer drum wasn’t centered in the opening. I was able to remove the top with electronics panel by unscrewing the 2 screws in the back of the machine on either corner (the hinge). Be careful as there’s 2 pins that connect the top panel to the base. You’ll have to slide the top off of these 2 pins that are on either side. Now you’ll have access to the entire drum. I found one of the dampers (long metal rod with a spring at the bottom) that holds the drum in place had broken the spring off. I was able to replace this single damper and get my washer working. In your case, you may have to replace more or all of them (4). Also, the grease they use is miserable, try not to get it on yourself, it’s quite difficult to remove. Must be some 20 year grease or something.

The other day i ran into the same problem as you. My solution was to use one of the smaller drill bits i had and drill out the screw (using a drill bit about the diameter of a t4 driver). It seemed to work but i may have destroyed my screen, we'll see.