Amazon Fire HD 8 Troubleshooting

The battery is having trouble charging or holding a charge.

Make sure to check that the microUSB cord is properly plugged into the top of the Fire HD 8. Then check that the other end is properly plugged into a USB slot or the wall adapter. If the problem persists, try unplugging the cord from your device and reinserting it.

If your device will not charge with proper connection, try using a different micro USB cord and/or power adapter.

Fully power off your device and then plug into the microUSB charger for several hours. If the Fire HD 8 still won’t charge, there may be a problem with your battery. Consider replacing the battery.

You have trouble gaining access to device due to forgetting your lock screen password.

Reset Fire HD 8 back to factory defaults. If reset is unsuccessful, contact Amazon for support.

Your screen is black and/or displays the empty battery symbol.

Press power button on the top right side of the Fire HD 8 to power on your device.

Charge your device using the microUSB cable provided with your Fire HD 8.

See section of this page titled “Battery Issues.”

Contact Amazon Support. If your screen needs to be replaced, refer to iFixit Guide: Amazon Fire HD 8 Screen Replacement

No sound is coming from the device, or the sound is very quiet or muffled.

Your volume may be muted. Use the right button on the top left side of the device to turn the sound up, or open “Settings” and tap on the “Sound and Notifications” option, and use your finger to slide the volume slider to your desired volume.

There may be something covering the speaker, such as your body, fabric, or other materials. Make sure the bottom portion of the left side of the device is not blocked.

Make sure you do not have headphones plugged into the top of the device.

If you are using headphones, make sure they are plugged in. If they are already plugged in, try re-plugging them to ensure that they are fully connected to the device. If the problem persists, try slowly turning up the volume on your device using the right button on the top left of the device.

If you are using headphones and the above does not fix your problem, your headphones may be broken. To check that the device is not broken, unplug your headphones and test the sound. If this works, you may need to try a new set of headphones.

If the problem persists, your headphone jack may be loose. Consider replacing the auxiliary port.

Your touchscreen is not responding accurately or correctly.

Reboot/restart the device by holding down the power button on the top right of the device.

Contact Amazon Support.

If your screen is damaged, contact Amazon Support. If your screen needs to be replaced, refer to iFixit guide: Amazon Fire HD 8 Screen Replacement

You have trouble connecting the device to Bluetooth feature.

Under "Quick Settings," select "Wireless," and then select the "Bluetooth" feature. Select "Enable," and locate the device or accessory desired to connect to the Fire HD 8.

If the Bluetooth feature is on, check to make sure that the device you are trying to connect is compatible to the Fire HD 8. Confirm that both devices are on. Confirm that the devices are paired.

Your Kindle cannot connect to wifi or the connection is weak.

If you cannot connect your device to wifi, click on “Settings” and turn on “Wifi.” If the device still won’t connect, reboot the device by holding down the power button and try the first step again.

If your Kindle still won’t connect to wifi, check the wifi router in your area and contact your Internet provider.