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If your W-King X10 will not power on, follow this troubleshooting guide for possible solutions.

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The Device Isn't Charged

The W-King X10 may have spent all of its battery charge. This will result in the X10 being unable to power on. Charge the battery using the included USB-C charging cord. The charging port is located in the rear connection panel and labeled "DC5V".

The Charging Cord Is Damaged

The charging cord needs a good connection to charge the battery. When connected properly, the LED indicators at the top of the speaker will flash white, and when fully charged, all 3 will be lit up solid white. If you have plugged in the X10 and the LED lights do not light up, consider the following;

Check the power source: Ensure the power cord is placed correctly in the outlet and charging port. If this outlet is not producing power try a different outlet.

Inspect the Charging Cable: Inspect the charging cable for damage. Charging cables can stop working after prolonged use or due to an unnoticed power surge. A damaged cable will no longer provide an electrical connection or charge your device and will need to be replaced.

The W-King X10 Needs a Reset

Certain software errors may impact the function of the W-King X10. Minor errors may be cleared by resetting the X10. Follow the listed steps to force a reset.

• Take a straightened paperclip or toothpick or another narrow object

• Find the reset pinhole, located on the connection panel and labeled “RST”

• Short-press the reset button to reset the X10

Hardware Failure

Examine the speaker for signs of physical damage that may affect functionality. Exposure to liquids, extreme heat, or certain strong magnetic fields may result in damage to the X10,s internal components. If the [guide|177586|battery], [guide|177589|motherboard], or [guide|177614|charging port] have become damaged, follow the links to consult our replacement guides.

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