Lenovo 100e Chromebook 2nd Gen Troubleshooting

This troubleshooting page will help you diagnose problems with the 100e Chromebook 2nd Gen.

The Lenovo will not respond or show any sign of power.

When plugged in, there should be a light that comes on, indicating that it will begin charging. If the light does not come on, consider purchasing a new adapter.

The laptop should be able to hold a certain amount of battery life and power on if not plugged in. If it is not able to power on without being plugged in, then this may indicate that the battery is faulty and unable to hold charge. Consider purchasing a new battery and install it using this guide.

Keyboard keys or the trackpad will not respond.

If you have missing keyboard parts, start by replacing the ones that are missing.

If your keys are stuck in place to where they won’t type, start by removing said key. There is a possibility that there is something stuck under there that is stopping it from being pressed. Remove the key part, and clean out the underneath part very well before popping the key back into place.

The connection between the keyboard and the motherboard could have become loose. Consider using this guide to check if it has become disconnected.

Water spilled on the keyboard could cause the keyboard/trackpad to no longer function. If this is the case, then consider purchasing a replacement keyboard/trackpad and replace it using the guide.

Audio from speakers is distorted or produces no sound at all.

From excessive use at loud volumes, the speaker sound quality can diminish. The speakers could also go out if they experience water damage. At this point, consider purchasing new speakers and install them using this guide.

Dust and other gunk can build up inside of the headphone jack. Clean it out using a toothpick or other sharp object. If this doesn't fix the issue, double check that your headphones are functioning correctly. If both of these solutions do not work, consider purchasing a new headphone jack then install it using this guide.

When computer is powered on, the screen does not show anything.

Make sure that your computer is turned on. Hit the power button and hold for 2-3 seconds and make sure the power button is lit up.

The brightness setting for your computer could simply be too low, preventing any light from being produced on the backlight. Press the brightness up button to attempt to turn the brightness to an acceptable level.

Make sure your computer is plugged into the power charger which will display a light. Make sure your device is fully. If the computer does not charge when attached to the power charger, purchase a new power adapter.

If you know your computer is turned on first make sure that the display is not accidentally disabled. To do this, press one of the “Fn” keys in the lower corner of the keyboard and then press “F2.” If the display was disabled by accident, then this will re-enable the display.

The connection between the screen and the motherboard could have become loose.

This could be a result from user damage or overuse of the screen. If this is the case, then a new screen will need to be installed. Purchase a new screen and install it.

Your computer is turned on but it is stuck on a specific screen and nothing you press will exit from this screen.

Having too many tabs open on your computer will make the RAM work harder than necessary to keep a memory of all the tabs open. Closing unnecessary tabs will reduce the pressure on the RAM.

It is possible that if the battery is too low on the computer that it will work more slowly or not at all, try plugging in your computer and leaving it on the charger.

The battery could have experienced too many charge cycles and may be approaching the end of its useful life. If this is the case, you’ll need to replace it. If none of the above work, try replacing the battery on the back of your computer and restarting your computer.

The CPU  must be kept within a specific temperature range. In order to keep the temperatures correct, a fan is attached to the processor using thermal paste. Should the CPU overheat, the frozen computer will either immediately shut down. To prevent this, purchase a thermal paste, scrape off the old paste and replace the new paste in the previous position.

When you go to use your camera for Skype, Zoom, etc it is not viewing anything - black screen

To confirm the webcam is on, try pressing the function (Fn) key on the keyboard.

If the webcam is not working, the privacy settings for the camera may be turned off. Go to settings and select “on” for allowing apps to have access to the camera.

The connection between the camera and the motherboard could have become loose. Consider using this guide to check if it has become disconnected

The camera could have gone out and is unable to provide the video that the user needs. Consider purchasing a new camera and replace it using this guide.

When attempting to download new programs, apps, or files device shows an error message stating the device is out of storage.

Lack of storage on the computer may be a result of a large amount of trash. To solve this issue, start by opening disk cleanup and selecting start. Running the disk cleanup will remove temporary files, empty the recycling bin, and remove items that are no longer needed.

Purchase an external hard drive and import important files from device to the hard drive. This will allow for deletion of these files from the device which will free up storage space.

Certain apps and programs may be taking up a lot of space on your device. The best option is to begin uninstalling unused apps or programs. Installing a third-party uninstaller program will also ensure complete deletion of these unwanted programs.