HTC Maple 100 Troubleshooting

Also known as the HTC Snap S521. The Maple 100 has a built in QWERTY keyboard.

My phone won't turn on.

If the phone won't turn on and is not plugged in, plug in the phone to see if the battery died and needs to be recharged.

If the phone turns on when the device is plugged in, but won't hold a charge and stay on without being plugged in, there is something wrong with the phone's battery. See how to replace the battery.

The HTC Maple 100 uses a 1500 mAh battery. Check the battery for bulging. If the battery is bulging then it has gone bad. If the battery is bad, you will not be able to turn on your phone. The best way to check this problem is to plug your phone into the charger and see if the phone turns on with the phone plugged in. It is possible that the battery is out of power and needs to be recharged. If the phone does not work when the phone is plugged in, it is best to buy a replacement battery.

Check to make sure your battery is charged and your phone is on. You might be able to test this by calling your phone or by adjusting the volume up or down.

If your LCD Screen is broken, it is possible that your phone is actually on but you cannot see what is being displayed. If your phone rings or vibrates when the power is on then you will know that the LCD Screen is not working. The screen may be disconnected inside the phone, the ribbon cable might be ripped, or the screen itself is not working. You can buy a replacement screen and reinstall the battery using Repairing HTC Maple 100 LCD Screen.

If your phone is in airplane mode, there will be an airplane icon at the top of your screen. To turn airplane mode off, hold down the power button, and select the airplane mode option.

Contact your service provider.

Most common problems of the HTC Maple 100 can be solved by updating the software.

Update Software

My screen is cracked, my roller ball does not work or my front panel is cracked.

It will be very obvious that your glass screen is cracked. You will have to replace the whole front panel.

If the ball is stuck or the phone does not respond to the rolling ball then you will need to replace the Track Ball.

If your front plastic panel is broken, you will have to remove some parts. Follow this guide to replace the plastic panel.

Some or all of my keys do not work.

If a key has popped out or is broken, the keyboard needs to be replaced. See the repair guide for replacing the keyboard.

If the keys used to navigate the phone are broken, follow the repair guide for replacing the keyboard to replace the navigation keys.

When a key is pressed and you receive the response of another key or no response at all, there is something wrong with the motherboard. This might be due to a bad connection between the keys and the motherboard. Most likely the motherboard will need to be replaced.

"I can't hear through my ear piece or the sound is of bad quality"

To replace the ear piece follow these steps.

"My external speaker has bad sound quality"

To replace the external speaker follow these steps.

Nothing above matches your problem, or you've tried a solution suggested above, but it didn't help.