Shark Navigator Lift-Away Deluxe Troubleshooting

The vacuum is not picking up any dirt when in use.

If the vacuum cleaner filters are full, this could mean that the the vacuum cleaner is not picking up all the dirt since the dust is not being separated from the circulating air via the filter. On average, the foam and felt filters last three months and the HEPA filter lasts two years. To clean the filters, tap the major dust out out of the filter over a trash can. Then, wash the filters with warm water until all of the dirt comes out and the water going through the filters becomes clear. Let the filters dry completely before reusing them. If cleaning the filter does not help clear the dust, then it needs to be replaced. Click here for the foam and felt filter replacement guide. Click here for the HEPA filter replacement guide.

If the dust cup is full, the collected dust has no outlet. In this case, the cup needs to be emptied out. To empty the dust cup, unclick the latches from the sides of the clear body of the vacuum and pull them down to slide out the container. Empty the dust in the cup and secure the cup back in place by clicking the latches back together.

If an object is stuck in the vacuum’s air path, the object prevents the dust from reaching its designated container. Also, an object or an accumulation of various dust on the roller brush could be blocking the roller brush movement, keeping it from picking up dust. To resolve this issue, first locate the position of the object by checking the bottom of the vacuum with the roller brush. If the object is not found, check the air pathways such as the tubes and handle of the vacuum. If the object is stuck in the air pathways, the tubes can be detached by pulling and simultaneously pressing on the latches on the two sides of the connection. Remove the stuck debris. If the object is on the roller brush, cleaning the roller brush would solve this problem. To clean the roller brush, carefully cut out the debris accumulated around the roller brush. If the object is severely stuck, the roller brush can be taken out (see replacement guide) to ease the process of retrieving the object.

If the tube is making a hissing noise, there could be air leaking from the tube which prevents the vacuum from picking up dust. The tube’s body may have been damaged by fast moving debris or the connection of the tube to the main body could have loosened through the vibration of the vacuum. If there is a hole in the tube, it should be plugged with tape. If the connection is loose, tighten the connection until the hissing noise is gone.

If the roller brush is not spinning, it cannot pick up dust. One reason could be that the power button is not set to position II, which runs the roller brush. If the button does not work, here is the link to the power button replacement guide. Another reason is that the roller brush could be broken. Here is a link to the roller brush replacement. If the roller brush is not clean, an accumulation of debris can be blocking its movement. To clean the roller brush, carefully cut out the debris accumulated around the roller brush. Once clean, check if the brush is intact. Additionally, the roller brush may not be spinning because the motor stopped running. The roller brush has its own motor separate from the main motor to run the roller brush mechanism. To replace the motor, click here. If the belt connecting the motor to the roller brush lost its mechanical connection, either replace or reconnect the belt using this link.

If the vacuum is not picking up the debris, the suction might be too low. Make sure the power button is on the right setting for the respective surface being vacuumed. Position I is for bare floors and position II is for carpets and rugs. Also, try adjusting the suction release collar clockwise on the handle to balance the airflow and raise the suction to the needed level.

A bad smell is coming from the vacuum.

If the vacuum cleaner’s filters are full, there could be a bad smell due to the dust not being separated from the circulating air via the filter. To clean the filters, wash them with warm water until all of the dirt comes out. If cleaning the filter does not help eliminate the smell, then the filter needs to be replaced. Click here for the foam and felt filters replacement guide.Click here for the HEPA filter replacement guide.

If the dust cup is full, the collected dust has no outlet. In this case, the cup needs to be emptied out. To empty the dust cup, unclick the latches from the sides and pull them down to slide out the container. Empty the dust in the cup and secure the cup back in place by clicking the latches back together.

If an object is stuck in the vacuum’s air paths, the object prevents the dust from reaching its designated container and might cause the bad smell. Also, an object or an accumulation of various dust stuck on the roller brush could be source of the smell. To resolve this issue, first locate the position of the object by checking the bottom of the vacuum with the roller brush. If the object is not found, check the air pathways such as the tubes and handle of the vacuum. If the object is stuck in the air pathways, the tubes can be detached by pulling and simultaneously pressing on the latches on the two sides of the connection. Remove the stuck debris. If the object is on the roller brush, cleaning the roller brush would solve this problem. To clean the roller brush, carefully cut out the debris accumulated around the roller brush. If the object is severely stuck, the roller brush can be taken out (see replacement guide) to ease the process of retrieving the object.

When the power switch is on, the vacuum does not switch on.

If the vacuum does not turn on, the power cord could be plugged incorrectly into the power socket. Check if the cord is plugged in completely. Check if the vacuum turns on by plugging the cord into another power socket, as a failing power socket does not provide the power to the vacuum.

If the vacuum does not turn on, the button might not be switching between the power and different surface settings. Through the vibration of the vacuum, the wire connection of the power button could have gotten loose or completely detached. There is also a possibility that the power button itself is damaged or broken.Follow the guide on how to replace the power button.

If the vacuum does not turn on, the problem may pertain to the power cord. If the power cord shows exposed wire, electric tape can be used to temporarily cover the wire for safety, but it would be safer to replace it. If the vacuum turns on only at a particular orientation of the power cord, replacing the power cord will fix the vacuum.

When the airflow is restricted, the main motor shuts down as a safety mechanism. Check to see if anything is blocking the airflow such as a stuck object. If the main motor is broken, it cannot be easily replaced like the other components as there is plastic moulded around the motor.

If the vacuum does not turn on, the motherboard, which controls the vacuum’s functionalities, might have failed. Here is a link to motherboard replacement.

The vacuum is more difficult to maneuver and push around than usual.

If the wheels are not spinning, the vacuum could be hard to push. Look at the bottom of the vacuum and check if there is an object stuck in the wheels restricting the spin of the wheels.

If the roller brush is not spinning, the vacuum becomes hard to push. One reason could be that the power button is not set to position II, which runs the roller brush. If the button does not work, here is the link to the power button replacement guide. Another reason is that the roller brush could be broken. Here is a link to the roller brush replacement. If the roller brush is not clean, an accumulation of debris can be blocking its movement. To clean the roller brush, carefully cut out the debris accumulated around the roller brush. Once clean, check if the brush is intact. Additionally, the roller brush may not be spinning because the motor stopped running. The roller brush has its own motor separate from the main motor to run the roller brush mechanism. To replace the motor, click here. If the belt connecting the motor to the roller brush lost its mechanical connection, either replace or reconnect the belt with the help of this guide.

If an object is stuck in the vacuum’s air paths, the object prevents the dust from reaching its designated container, so it might get in the way of the vacuum’s motion. Also, an object or an accumulation of various dust on the roller brush could be blocking the roller brush movement keeping it from picking up dust. To resolve this problem, first locate the position of the object by checking the bottom of the vacuum with the roller brush and the air pathways such as the tubes and handle of the vacuum. If the object is stuck in the air pathways, the tubes can be detached by pulling and simultaneously pressing on the latches on the two sides of the connection. Remove the stuck debris. If the object is on the roller brush, cleaning the roller brush would solve this problem. To clean the roller brush, carefully cut off the debris accumulated around the roller brush. If the object is severely stuck, the roller brush can be taken out (see replacement guide) to ease the process of retrieving the object.

If the vacuum is hard to push, the suction could be too high. Make sure the power button is on the right setting for the respective surfaces. Position I is for bare floors and position II for carpets and rugs. Try adjusting the grey suction release collar on the handle counterclockwise to balance the airflow and lower the suction to the needed level.

The noise level of the vacuum is too high to be considered normal or the vacuum makes sounds that are very different from its regular noises.

If an object is stuck in the vacuum’s air path, the air circulation is interrupted and the vacuum would be making abnormal noises. Also, an object or an accumulation of various dust on the roller brush could be blocking the roller brush movement causing it to sound unusual. To resolve this issue, first locate the position of the object by checking the bottom of the vacuum with the roller brush. If the object is not found, check the air pathways such as the tubes and handle of the vacuum. If the object is stuck in the air pathways, the tubes can be detached by pulling and simultaneously pressing on the latches on the two sides of the connection. Remove the stuck debris. If the object is on the roller brush, cleaning the roller brush would solve this problem. To clean the roller brush, carefully cut out the debris accumulated around the roller brush. If the object is severely stuck, the roller brush can be taken out (see replacement guide) to ease the process of retrieving the object.

If the vacuum cleaner filters are full, the vacuum would be straining to separate the dust from the circulating air from the dust via the filter, therefore creating an abnormal noise. On average, the foam and felt filters last three months and the HEPA filter lasts two years. To clean the filters, tap the major dust out out of the filter over a trash can. Then, wash the filters with warm water until all of the dirt comes out and the water going through the filters becomes clear. Let the filters dry completely before reusing them. If cleaning the filter does not help clear the dust, then it needs to be replaced. Click here for the foam and felt filter replacement guide. Shark Navigator Lift-Away Deluxe NV360 HEPA Filter Replacement

If the tube is making a hissing noise, there could be air leaking from the tube which prevents the vacuum from picking up dust. The tube’s body may have been damaged by fast moving debris or the connection of the tube to the main body could have loosened through the vibration of the vacuum. If there is a hole in the tube, it should be plugged with tape. If the connection is loose, tighten the connection until the hissing noise is gone.