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The battery won’t charge
The device is connected to the charger and a power source, but will not charge.
The battery has degraded over time.
- All batteries degrade over time. Yours may require a full replacement. Follow the Battery Replacement Guide.
The micro USB input is broken.
- Follow the micro USB / Aux Replacement Guide to replace the micro USB connector.
The speaker is blown out/has low sound quality.
The speaker produces fuzzy or broken audio.
The volume was too loud and vibrations created a crack in the speaker.
- Replace the broken speaker using our Speaker Replacement Guide.
The device or speaker overheated, destroying the speaker.
- Replace the broken speaker using our Speaker Replacement Guide.
Aux connection won’t play any sound at all.
Aux connections to other devices yield no audio.
The connector short-circuited due to water damage.
- The white casing portion of the device will have to be replaced. Follow the Aux Replacement Guide to complete this task.
The connector was physically damaged or has debris in it.
- Attempt to clean out the aux connection with a small q-tip. If that fails, then the device will have to be opened and cleaned or replaced. Follow the Aux Replacement Guide for a detailed walkthrough.
The device won’t connect to other devices via Bluetooth or won’t function properly overall.
The motherboard has a short circuit or other damage.
The motherboard has water damage.
- Replace any water-damaged parts with the using The Motherboard Replacement guide.
The device was dropped and has internal physical damage.
- Open the device and analyze if parts replacement is required. If replacements are necessary, use one of the corresponding guides: The Motherboard Replacement guide, The Speaker Replacement Guide, or The Button Membrane Replacement Guide.
The buttons are not operating properly.
When a button is pushed it gets stuck or the device does not properly respond to it.
Debris is lodged in the button membrane
- Open the device and clean out the button membrane.
Button membrane is damaged.
- Open the device and replace the damaged membrane with a new one.
Team
Cal Poly, Team 12-1, Lancaster Spring 2015 Member of Cal Poly, Team 12-1, Lancaster Spring 2015
CPSU-LANCASTER-S15S12G1
5 Members
11 Guides authored
336 Comments
When I turn my jbl charge on, the power button starts blinking red,blue, red, blue and never connects. I need help
Chris sanchez - Reply
Im having the same problem.. Have you managed to find a fix?
Fadhillah Ibrahim -
I am having the same problem! This is ridiculous. It's been just a month I have this headphones and barely used it. Not cheap either!
Manuela Simeonova -
red blue/ red blue light means , it's ready to connect and is now visible as a bluetooth device
Cherokee Summer -
There is a RESET available that fixed my flashing blue/red , no connect issue.
Hold down POWER and VOL DOWN until reset. There will be a light sequence, RED RED RED BLUE BLUE BLUE … RED RED BLUE BLUE .. RED BLUE … OFF.
Turn it back on and its reset. Thats if your buttons work.
Al Al -