Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
Mixer Won’t Turn on
Mixer doesn't turn on when I adjust the speed knob.
Outlet is not Working
Plug in another appliance to check that the outlet is working. If it’s not, connect the power cord to an energized outlet.
Power Cord Is Damaged
Check that the wires connected to the circuit board are not corroded or broken. If it appears broken or damaged, you may need to replace the cord. See our guide on how to replace the power cord.
Motor is Not Working
If the mixer will not turn on at all, the motor might be bad. Check out our guide on how to replace the motor.
Mixer Makes Loud or Rattling Noise
The mixer is making noise when in use.
Foreign Object Inside Mixer
Food or other objects may become lodged inside the mixer during use. To remove the foreign object, you’ll need to open the case. Follow steps 1-4 of our power cord replacement guide to open the mixer, while inspecting for foreign objects. After you’ve located the object, remove the object with a pair of tweezers or other tool.
Parts Are Not Lubricated
A lack of lubricant could be causing the mixer to rattle or make noise. Follow steps 1-4 of our power cord replacement guide to expose the gears. Once you’ve located the gears, apply a food-safe lubricant to the gears. Spread the lubricant onto all the gear teeth you can reach. Be careful not to over apply the lubricant to minimize leaking.
Beaters Won't Stay In Mixer
When I place the beaters in the mixer they fall off.
Beaters Not Attached Correctly
Make sure that the each beater is placed into the correct slot and pushed until a ‘’click’’ is heard.
Beater Insertion Tabs Damaged
Before inserting the beaters into their slots observe if the tabs on the beater are broken or damaged. If they are damaged or broken the beater needs to be replaced. Replacement beater’s can be purchased online from KitchenAid’s website.
Beater Ring Malfunction
If the beater does not stay in the mixer, the ring that holds the beater in its position may need replacement. Check out our guide on how to replace the beater rings.
Beaters Won't Eject
The beaters do not eject when you press the eject button.
Beater Insertion Tabs Damaged
Before inserting the beaters into their slots observe if the tabs on the beater are broken or damaged. If they are damaged or broken the beater needs to be replaced. Replacement beater’s can be purchased online from KitchenAid’s website.
Eject Button Spring Damaged
If the beaters will not eject when the button is pressed, the eject button spring may be damaged. See our guide on how to replace the eject button spring.
Speed Control Doesn’t Work
The switch doesn't move or doesn't adjust the speed of the mixer.
Switch Physically Broken
Investigate if the switch for speed control is cracked or shattered. The switch may need to be replaced. Follow our switch replacement guide.
Switch Is Stuck
If the switch doesn’t appear damaged, but is not moving it could be stuck. To remove and replace the switch, see our switch replacement guide.
Team
USF Tampa, Team 2-3, Sullivan Spring 2016 Member of USF Tampa, Team 2-3, Sullivan Spring 2016
USFT-SULLIVAN-S16S2G3
3 Members
4 Guides authored
9 Comments
Our mixer just stopped working recently. Electric is fine, hut light just flashes. My husband said he accidentally kept holding the button down the last time he used it and it froze up. It hasn't reset itself. Any recommendations?
Tamara Jacob - Reply
This 6 speed Kitchenaid hand-held mixer has an electronic control. On each push of the membrane button the mixer runs briefly than quits. I strongly suspect electronic control failure. Can I get any repair parts, or is this mixer toast?
Steve Macha - Reply
Hi, our switch is temperamental, sometimes you turn it on and it works, sometimes it doesn’t . Often you have to hold the whole thing at just the magical angle and it’ll work, but might intermittently shut off. Help!
Elizabeth Arras - Reply
My beaters fall out. Had this problem since day 1 of purchase Dec 2018 from QVC. Thought it was just me since I have hand issues. Recently relative tried with same results. Should have researched sooner - wasted purchase. Back to using my K A stand mixer. Will purchase cheapie from shore as replacement. Probably last longer and small investment. Sad
Susan Blaisdell - Reply
please let us know how to open my ultra power 5 speed kitchen aide with model no KHM512ER, i accidentally plug it with 220volts instead of 110volts. Kindly help us
Rosellene Llego - Reply